RESIDENTIAL MORTGAGE CASE STUDY

Client: Top 5 global financial services company with over 200 million customer accounts, business in more than 100 countries, providing customers with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, insurance, securities brokerage, and asset management

Processes:
• Managing a Toll-Free channel for sales and fulfillment of mortgages
• Mortgage credit processing
• Managing product compliance for all loans
• Initiating property valuation and fraud control in tandem with external agencies
• Credit approval
• Report submission and completion of loan approval
• Outsourced operations for five states
• Recommend loan sizing upto $400,000
• Process over $ 400 million worth of loans annually

Benefits:
• Process exceeds all customer expectations with accuracy levels consistently   exceeding the SLA requirement of 98%
• Substantial cost savings
• Turn-around-time brought down by 50%
• Customer achieved flexibility in its back-room operations to cater to changing   product norms
• Back-end process in complete compliance with Information Security norms put   in force by the client across the region.