EMR’s claims management services offer solutions to insurers and intermediaries that specialize in the insurance of motor (commercial and private), fleet and household. Our services can be utilized by insurance companies on a menu basis or in full. EMR has considerable experience in servicing the entire claims life cycle, including:

• First notification – available 24x7x365 across all insurance lines as a fulfillment to the claims management process
• Investigation / assessment
• Third party capture (motor)
• Supplier deployment and vehicle repair management
• Adjudication
• Negotiation / settlement
• Recoveries

Specialist teams work on dedicated claims handling systems, encompassing document image processing and workflow governed by an increasing degree of rules-based processing. These systems have been developed in-house and EMR own the IPR for the core claims systems.

EMR has serviced claims worth over £230 million in these insurance lines.