EMR began offering back-office services in the domestic market to multinational clients through its associate company, ARCIS, in 1987, and has since then grown along with the client to fulfill processes that involve high levels of complexity. EMR entered the international business in 2001.Over the years, domain knowledge and process improvement skills have taken EMR up the value chain - from simple data capture processes to complex decision making processes that require adherence to multiple policies and use of discretionary powers.

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Founded in 2001 by first generation entrepreneurs and business pioneers One of the first to start high-end processing in India in the areas of claims adjudication and mortgage processing One of the few BPOs doing outsourced “buy” side equity research First BPO to successful run subrogation claims processing in India Created domain knowledge and expertise in areas that had no parallels in the Indian business environment Nikhil Sinha, Ph.D., a globally renowned pioneer in the outsourcing industry, joined the EMR Board of Directors. EMR also started its second office in the US. Acknowledged by Forrester Research as an emerging leader in knowledge process outsourcing in a 2005 report Recognized by NASSCOM in 2006 as a key player in the mortgage processing domain Acquired the UK based Rubicon Group, in Rubicon Health, Rubicon Claims and Rubicon Inspections in May 2007; set foot into Europe