• EMR takes over $20 million Rubicon Group • EMR buys Rubicon • EMR acquires Rubicon – Insurance Times UK • EMR acquires Rubicon – UK Post Mag UK • EMR acquires UK-based co • Pursuing Expansion • Homing in on a niche • The early bird smiles • Armed with the right tools • Bigger, better BPOs • The confidentiality conundrum • BPO cos set sights on Europe • Erudite entrepreneur • Power of intangibles • SA8000 certification