| Recognized
by Forrester in its report on emerging BPO leaders of India
and also acclaimed for its BPO work for a US company in a
recent article in Wall Street Journal, one of EMR’s
major strengths is the ability to enhance productivity through
continuous process improvements and enrich the overall customer
experience. Most of its customers have given EMR repeat business;
a recognition of EMR’s unwavering commitment to building
partnerships rather than just being an outsourcing service
provider.
Value Proposition
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Management team with extensive
BPO experience
Robust internal processes to minimize human intervention
/ errors
Nearly two decades of outsourcing experience and a pioneer
in performing complex and high-end mortgage processes
Longevity of customer relationships – one of our
customers has been with us for over 19 years
In-house software development team for developing customized
process automation tools
Marquee clients who are global leaders in their respective
verticals |
Operational Highlights
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Highly-skilled work force
- 100% English speaking
Well-defined robust hiring and training practices
Extensive business continuity plan in place
Strong focus and commitment to Information Security and
Data Privacy with ISO 27001 certified; HIPAA and DPA compliant
Commitment to providing world-class working environment
to minimize attrition and enhance employee productivity
– first BPO in India to receive the SA 8000 certification
from SAI, USA |
EMR Delivers
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Substantial cost savings –
30% - 50%
Reduction in turnaround time by 50%
Process accuracy over 98.5%
Consistent quality improvements in operations through
process re-engineering
Robust techniques for measuring performance metrics
Transparency and openness in our operational deliverables
to customers |
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